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11/28/2013 09:19:00AM Agent (Maria D): "Welcome, my name is Maria. I can be reached at us_ConMPP_Chat_reply@dell.com. How may I help you?"
11/28/2013 09:19:20AM John Park: "Hi, could you help me to purchase LG47 inch led TV LN5200. I got two gift cards which are $ 400 and $75 amount each."
11/28/2013 09:19:51AM John Park: "I wanna use both of gift cards to purchase that TV. Could you help me to do that?"
11/28/2013 09:19:52AM Agent (Maria D): "Hi John!"
11/28/2013 09:19:58AM Agent (Maria D): "Do you have the cart saved online?"
11/28/2013 09:20:05AM John Park: "yes"
11/28/2013 09:20:32AM Agent (Maria D): "For us to know if we have the correct info, kindly verify your complete name and address, please."
11/28/2013 09:21:17AM John Park: "okay, wait for a second."
11/28/2013 09:21:21AM Agent (Maria D): "Sure"
11/28/2013 09:23:35AM John Park: "John park, 599 Ships Landing Way, New Castle, Delaware, 19720-9006"
11/28/2013 09:23:49AM Agent (Maria D): "Thanks"
11/28/2013 09:23:51AM Agent (Maria D): "give me a minute"
11/28/2013 09:23:59AM Agent (Maria D): "Are you already a member of dell advantage program,/"
11/28/2013 09:24:19AM John Park: "yes"
11/28/2013 09:24:31AM John Park: "i registered yesterday"
11/28/2013 09:25:00AM Agent (Maria D): "Great"
11/28/2013 09:25:03AM Agent (Maria D): "Give me a minute or two"
11/28/2013 09:25:14AM John Park: "no problem"
11/28/2013 09:25:44AM Agent (Maria D): "Thanks"
11/28/2013 09:26:57AM Agent (Maria D): "Phone number please"
11/28/2013 09:27:39AM John Park: "302 3228792"
11/28/2013 09:27:54AM Agent (Maria D): "Thanks"
11/28/2013 09:30:12AM Agent (Maria D): "Still working here"
11/28/2013 09:30:27AM John Park: "okay"
11/28/2013 09:31:45AM Agent (Maria D): "Can you please verify the zip"
11/28/2013 09:32:49AM John Park: "19720"
11/28/2013 09:32:56AM John Park: "isnt it correct?"
11/28/2013 09:36:29AM Agent (Maria D): "Almost done"
11/28/2013 09:36:39AM John Park: "thx a lot"
11/28/2013 09:37:42AM Agent (Maria D): "Thanks for waiting"
11/28/2013 09:37:57AM Agent (Maria D): "I have here the total price:
Subtotal # $469.99
Taxtotal # $0.00
Shippingcharges # $0.00
TotalPrice # $469.99"
11/28/2013 09:38:34AM John Park: "yes that's correct"
11/28/2013 09:39:06AM Agent (Maria D): "let us process the order"
11/28/2013 09:39:11AM Agent (Maria D): "can I have the gift card details"
11/28/2013 09:39:30AM John Park: "sure"
11/28/2013 09:40:56AM John Park: "****-****-****-**** 550 PIN: ****-****-****-**** 0781 198 PIN: 7750"
11/28/2013 09:42:15AM Agent (Maria D): "We will be shipping the item to:
John PARK
599 SHIPS LANDING WAY
NEW CASTLE, DE 19720-9006
(302) 322-8792 -- correct?"
11/28/2013 09:43:36AM John Park: "Exactly."
11/28/2013 09:43:56AM Agent (Maria D): "In order to be in compliance with the United States' export laws, please answer the following question. Are you going to export this item outside of the US?"
11/28/2013 09:44:16AM John Park: "no iam not"
11/28/2013 09:44:45AM Agent (Maria D): "Thank you. Kindly give me a couple of minutes to process the order and generate your order number as well as the estimated delivery date of the system."
11/28/2013 09:45:28AM John Park: "sorry for bothering you in thanks giving day,"
11/28/2013 09:45:36AM Agent (Maria D): "And please verify the details on the 2nd gift card"
11/28/2013 09:46:32AM John Park: "how to?"
11/28/2013 09:46:50AM John Park: "Card Number:****-******-*****98 PIN: 7750 its not correct?"
11/28/2013 09:46:54AM Agent (Maria D): "Double check the details again because it is giving me an error"
11/28/2013 09:47:08AM John Park: "okay"
11/28/2013 09:48:38AM John Park: "Card Number:****-****-****-**** 198 PIN: 7750
hm.. it must be correct"
11/28/2013 09:48:57AM John Park: "i just copied the numbers from my email.."
11/28/2013 09:51:51AM John Park: "something wrong?"
11/28/2013 09:52:45AM Agent (Maria D): "Thanks for patiently waiting. Your order number is 512161270. Your customer number would be 133827581. I have also sent the order confirmation
to @gmail.com for your reference. Your purchase is subject to Dell's Terms and Conditions of Sale"
. You can find them at the bottom of each page on www.dell.com. You can also check on the status of your order by going to https://support.dell.com/support/
11/28/2013 09:53:57AM Agent (Maria D): "It is important for me to make sure that I have covered everything. Is there anything else that I can help you with before I let you go?"
11/28/2013 09:55:19AM John Park: "perfect. I really appreciate it"
11/28/2013 09:55:41AM Agent (Maria D): "Thanks for choosing Dell! :) Kindly spare few seconds to answer the survey. I'll be happy to hear your feedback."
11/28/2013 09:55:56AM John Park: "yes i will"
11/28/2013 09:56:07AM John Park: "happy thanks giving day"
11/28/2013 09:56:14AM Agent (Maria D): "You too!"
11/28/2013 09:56:34AM John Park: "bye!"
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