시에라 주문했는데 메일이 왔습니다;; ㅠㅠ 어떻게 하나요?8
- ISSEPPOM
- 등록일 2014-11-12 07:23
- 조회수 894
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푸른피의ACE
주요 골자는 결제 주소와 쉽핑주소를 확인해달라고 하네요 수신자부담전화 또는 이메일로 가능하답니다.
아파트번호나 사서함번호같은것을 확인한다고 하네요. (혹시 주소입력시 상세주소부분이 덜 입력된거 아닐까요) 7일 기다리고 주문 취소한답니다. 저같은 경우 쉽핑주소와 빌링주소를 전부 배대지로 했었는데 아무런 문제가 없었기에 왜 이런일이 발생하는가는 잘 모르겠습니다. 좀더 잘 아시는 아랫분께서 설명해주시겠죠 ^^ |
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ISSEPPOM
쉬핑주소는 몰테일 배대지 주소로 입력했었구요.
빌링주소는 제 한국주소로 아파트 동,호수까지 다 적었었거든요.. 일단 라이브챗 해서 해결한것 같긴 합니다... ㄷㄷㄷ ------------------ Thank you for choosing Sierra Trading Post. A representative will be with you shortly. You are now chatting with Terry Terry: Hello! Thank you for contacting Sierra Trading Post! Terry: Hi Seungjae. SEUNGJAE LEE: hello Terry: How may I help you? Terry: Hello. SEUNGJAE LEE: first.. i am korean. so i am not good at say to english. SEUNGJAE LEE: i have got mail about my order SEUNGJAE LEE: mail is.. SEUNGJAE LEE: Customer Number: P050000000 Order Number: E20000000 Dear SEUNGJAE, Thank you for your recent order. Unfortunately, it is being delayed because: We need verification of the billing and shipping addresses. Please call our toll-free number to verify both billing and shipping addresses or you may respond by email. We ask that you verify each address in full to make sure we have the correct information in order to process and ship your order to the correct place. Please make sure to include any specific information, such as apartment numbers, P.O. boxes, suite numbers, etc. Please refer to your order number and your customer number when responding to this letter. Your merchandise will be held for 7 days. If we do not hear from you, we will cancel your order. If you have already taken care of this over the phone, please disregard this notice. We apologize for the delay, and look forward to hearing from you soon. Sincerely, Sierra Trading Post Customer Service Department SEUNGJAE LEE: what can i do for this problem? Terry: 대기 주셔서 감사합니다. 나는 우리가 청구 및 배송 주소를 확인하기 위해 당신이 필요로 주문이 보류 보여줍니다. 이 작업이 완료되면, 우리는 우리의 신용 카드 전문가에 정보를 전달합니다. 귀하는 다음 처리해야하고 24-48시간에 출시한다. SEUNGJAE LEE: language translator is not to enough for understand Terry: I\'m sorry about that. I thought I would try. SEUNGJAE LEE: i understand that mean is billing address is wrong. is that right? Terry: I show you this pending order to require that we verify the billing and shipping address. Once this is done, we will pass the information on our credit card expert. You should then processed and released 24-48 hours. SEUNGJAE LEE: that mean is SEUNGJAE LEE: my bill & ship address is not wrong, just about confirm work? Terry: Your information needs to be verified. You can give me the billing and shipping address on chat. SEUNGJAE LEE: 1. my bill adress is.. SEUNGJAE LEE: in korean : 울산광역시 남구 삼산동 삼신현대아파트 abc동 def호 SEUNGJAE LEE: in english : abc-Def, Samsin Hyundai Apt., Samsan-dong, Nam-gu, Ulsan, Korea Terry: Perfect!! Thank you. May I also have your shipping address please? SEUNGJAE LEE: my ship adress is: SEUNGJAE LEE: name : LEE SeungJae SEUNGJAE LEE: STREET ADDRESS 1 : 397 E 54th St SEUNGJAE LEE: STREET ADDRESS 2 : #KQ0000 SEUNGJAE LEE: City : Elmwood Park SEUNGJAE LEE: State : (NJ) New Jersey SEUNGJAE LEE: Zip code : 07407 SEUNGJAE LEE: Phone : 201-568-0000 SEUNGJAE LEE: in korea my phone number is : 82-10-4919-000 Terry: Thank you. One moment please. Terry: Thank you for waiting. One moment please while I save the updated information. One moment please. SEUNGJAE LEE: ok i see Terry: Thank you for waiting, Seungjae. I have forwarded your address information to our Credit Card Department for review. If any additional information is needed they will contact you. SEUNGJAE LEE: adress problem then contact me? SEUNGJAE LEE: about mail, or phone? Terry: We will contact you via e-mail if additional information is needed. Other wise the next e-mail you\'ll receive will be the Shipping Confirmation. SEUNGJAE LEE: thanks Terry: You\'re welcome. Is there anything else I can help you with today? SEUNGJAE LEE: right now, my adress is no problem? in now? Terry: That is correct. Right now there is no problem with your address. SEUNGJAE LEE: thanks. SEUNGJAE LEE: ah.. SEUNGJAE LEE: i have a uestion,, SEUNGJAE LEE: there adress.. sierra SEUNGJAE LEE: where is neer to.. SEUNGJAE LEE: 397 E 54Th St, Elmwood Park, NJ 07407 SEUNGJAE LEE: 401 Marsh Ln STE 6, Newport, DE 19804 SEUNGJAE LEE: nj is neer? de is neer? Terry: I show you order is shipping to the NJ address: 397 E 54Th St # KQ0000 Terry: Elmwood Park, NJ 07407. SEUNGJAE LEE: my ship adress is nj.. i just to know where is neer by sierra shopping mall SEUNGJAE LEE: nj is neer to sierra? Terry: We are located in WY, CO, ID, and NV. SEUNGJAE LEE: ah..ok i see SEUNGJAE LEE: thanks SEUNGJAE LEE: last!!! :) Terry: You\'re welcome. Is there anything else I can help you with today? SEUNGJAE LEE: what time can i live chat? SEUNGJAE LEE: korea time is am 7:49 now SEUNGJAE LEE: U.S is what time is now in there? Terry: Our chat is available 24-7. It is 3:49 pm MDT. SEUNGJAE LEE: oh SEUNGJAE LEE: thanks SEUNGJAE LEE: I\'m very much obliged to you. Terry: You\'re welcome. Is there anything else I can help you with today? SEUNGJAE LEE: thank you very much to your kind SEUNGJAE LEE: no SEUNGJAE LEE: no help Terry: Have a great day! Terry: Thank you for chatting with us at Sierra Trading Post. Please click the “Close\" button at top right to end the chat session. SEUNGJAE LEE: thanks |
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