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컴퓨터포럼 입니다.

포럼지원센터 북마크 아이콘

컴퓨터와 관련된 것을 공유하는 공간입니다. 불법 소프트웨어 사용에 대한 정보 공유는 금지합니다.

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NAS포럼 | PC견적포럼

마존발ssd RMA 포기할까 싶네요 4
분류: 일반
이름: 뚝딱해머


등록일: 2023-05-29 18:30
조회수: 740





똑같은 내용만 몇번을 쓰고 보내고 받는지  지겹네요

 

5번정도 주고 받고 더해보다가 안되면 포기 해야할듯 싶네 요

 

지치네요

 

 

------------------------------

Thank you for contacting Crucial support, hope you doing well.


Thank you for your sharing the invoice. We are sorry to hear you are having problems with your SSD.

As you mentioned that the SSD is not recognized please follow the steps on the links below :
https://www.crucial.com/support/articles-faq-ssd/desktop-not-recognizing-ssd

https://www.crucial.com/support/articles-faq-ssd/ssd-not-recognized-by-laptop

If the issue is not resolved and to correctly diagnose the problem, we would like to know more about your SSD and how it has been used.

In some cases it is possible to restore an SSD to full functionality simply by reconfiguring it, and we want to ensure that we don't put you through the inconvenience of an unnecessary RMA.

To help us establish the cause of the issue and gather the details we need, could you please confirm as much of the information below as possible:

* 'CT' part number printed on your SSD label or packaging: CT1000MX500SSD1
* SSD Serial Number:
* Motherboard/System Make/Model:
* Motherboard/System BIOS Revision:
* BIOS SATA mode (IDE/ AHCI/ RAID):
* What is the SSD being used for? (O/S, Storage, Page File, etc.)
* Operating System:

For desktop systems -
* What color or number is the SATA port the drive cable is connected to?
* Have you tried a different port, and if you did, which one?
* Have you tried swapping out SATA cables?

For all systems -
* Have you tried a different system?
* What version of firmware is printed on the label of the SSD?
* What firmware revision is currently installed, if updated from the firmware listed above? The latest revision of Firmware is located here - http://www.crucial.com/usa/en/support-ssd
* Describe the situation causing the issue (i.e. - software being used, is data corrupted, do you get a blue screen, etc.)
* Screen shots available?

For a warranty replacement, self-service is available at http://www.crucial.com/usa/en/returns.

You may receive a survey by email after our interaction. If you have a moment, I would appreciate it if you would please provide feedback about your experience with me.


If you have further questions, I welcome your reply. You can also visit our Contact page for other ways to reach us.

Regards,

 

 

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