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11월 29일에 독일아마존에서 투패스츠 배대지로 보냈었어요
도착은 12월 9일에 했다고 하는데 투패스츠는 그런 물건 없다고 하고..
오전에 해포에 글 써놓고 혹시 몰라서 독일아마존에 수취인 확인해달라는 메일 문의 했었는데 이렇게 메일이 왔네요.
Thank you for contacting Amazon.de, and for bringing this to my attention.
I am sorry that your order #302-9878206-63***** is missing, as we have no ways of investigating this issue as this was an international delivery, we must consider the item to be lost.
Therefor I have immediately placed a new order #028-5942318-75***** to be sent to the same delivery address free of charge.
Our fulfillment center will dispatch the new shipment as soon as possible. The current dispatch time and all further details concerning the replacement order can be found in "Your Orders" (http://www.amazon.de/your-orders ).
However, if the original package should still arrive, you can cancel the replacement order in “Your Orders“ as long as it has not yet been dispatched. If it is too late for the cancellation, you can simply refuse delivery ("Annahme verweigern") when the parcel is being delivered to you. If you need to send one of the packages back to us, please use our online return center:
https://www.amazon.de/returns
As the reason for return, please choose "Missed estimated delivery date". In the comment box below, please mention “original order has arrived – no replacement order needed”. Please print out the corresponding return mailing label and include it in your package.
Please do not return the item freight collect but frank the package. Please use the least expensive mail method if the value of the items you send back is less than 50 EUR. If the items are worth more than 50 EUR, please choose a trackable shipping method and keep the certificate of posting. We will refund you the return postage. As soon as the returned item is received and processed by our returns department, the item value and the return postage will be refunded back to your bank account/credit card.
For more information about the return, please visit our Help pages:
https://www.amazon.de/gp/help/customer/display.html?nodeId=504958
Once again, I am truly sorry for the inconvenience this has caused you.
Thank you so much for your patience and understanding!
Have a great and peaceful day. |
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어떤 의미인가요?? 전에 배송보낸건 missing됐고, 새제품으로 배송보냈다는건 알겠는데
그 전에 보낸건 어디로 간걸까요..?? 어쨌든 판매자가 출고는 했을텐데요..
그리고 새제품을 받으면 끝인가요?? 제가 더 이상 무언가를 해야 할건 없는건지.. 도와주세요!
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등록안내
등록안내
곧 새 제품으로 배송해줄거고 my order에서 확인이 가능할텐데, 분실한 것으로 판단되는 물건을 추후에라도 받으시면 my order에서 새 제품을 캔슬해주시거나 캔슬하기 이미 늦은 상태라고 하면 수취 거부 해달라는 얘기네요
약간 혼동되게 제가 썼는데 분실된 것으로 판단되는 물건이 분실된 것이 아니라면 먼저 도착할테니까 뒤에 새로 보내주는 물건을 취소하거나 수취 거부 해달라는 얘기입니다.